Refunds Or Exchanges

Our Return Policy
We’re sorry to hear that it’s not working out. If you are not satisfied with your purchase made through the website or one of our retail stores, we are happy to let you know that you can return any unwanted products that are at least 50% full within 365 days (1 year) from the date of purchase as stated on your invoice/receipt

Items purchased as a set (e.g. The No-Brainer Set, NIOD Set No. 1) must be returned in full in order to be eligible for a refund. Partial refunds will not be offered. Gift cards cannot be refunded or redeemed for cash except where required by applicable law.

Shipping fees and product(s) listed as Final Sale are non-refundable.

Retail Partners
We do not provide refunds or exchanges for products purchased outside of us (e.g. Sephora, ULTA, ASOS, etc.). You must abide by the return and exchange policies set in place by the authorized retailer you have made your purchase with. Please contact the retailer in question for more details.

Exchanges
We do not offer store credit or exchanges at this time. However, if you’re unhappy with one of our products, please review the return instructions below.

Store Returns
You may return unwanted products to any retail location within the same country as your original purchase. A receipt or proof of purchase is required to process your refund to your original method of payment. We do not offer store credit or exchanges. We are unable to process your refund without the physical OR electronic copy of your receipt provided to you upon checkout in addition to us method of payment used.

If you are unable to return to one of our Retail Stores you can return the products to one of the warehouses noted below. Please be advised, your refund will be issued via PayPal. Our Customer Happiness team will contact you for your PayPal information.

Pop-up store purchases
Please do not ship item(s) purchased from any of our pop-up shops to our warehouse. We kindly ask that you notify our Customer Happiness team by visiting our contact page under “Returns”.

When completing the form, under Warehouse Sent select “Other”. Under “Return Tracking #” input “Pop Up” and under “Products Returned” input the name of the product(s) you are returning. A member of our team will get back to you with the next steps.

Online Returns
Online orders can be returned in-store or online.

Return in store
Return by mail
Returning products with shipping restrictions
Customer Responsibility
Returned products are your responsibility until they arrive at us.

Though it’s not required, we do recommend purchasing tracking services for your protection and to also hold on to the proof of postage in case you need to contact us about your return. Only products received by our warehouse can be credited.

If we cannot locate your order number, we are unable to process the refund. We encourage you to be mindful of what is being sent to us as any products incorrectly sent back cannot be credited and will not be sent back to you.

We does not incur the cost of return tracking or postage.

Refunds
We aim to refund you within 12 business days of the product being returned to us, however, these times may be impacted during high volume periods.

All returns will be credited to us method of payment. We cannot process your refund to an alternative card. The refund will be issued upon processing of the returned product(s). You will receive an email notification upon completion of return processing.

Fair Use
If we notice an abnormal pattern of return activity or behaviour then we may connect with you about your returns.

Any abuse of the return policy can result in the suspension of the account and any associated accounts. If this has happened to you, and you think we’ve made a mistake, contact our Customer Happiness team and we’ll be happy to review it with you. If your account has been suspended and you need to make a return, contact our Customer Happiness team before sending any products back.

We maintains the right to determine, in its sole and absolute discretion, whether you are entitled to a refund and, if so, the amount of the refund you are eligible to receive. We reserves the right, in its sole and absolute discretion, to refuse to provide a refund or accept your Order for any reason – including, but not limited to, if we deem your Order to be suspicious or fraudulent in any way.

Related topics: Terms of Use and Privacy Policy.

Can’t find the answer you need? Please reach out to our Customer Happiness team.